Customer Success Manager Financial Services (m/f/t)

We want to develop the best software for our clients. We are pragmatic, agile, fast and always have the customer benefit in mind. 
Are you the right contact person when it comes to complaints and the processing of returned direct debits, do you act service-oriented and have a relaxed nature? Then you are exactly right here.


  • You are the first contact person for your customers when it comes to the entire handling of payment transactions by phone and e-mail
  • You are responsible for the administration of reclamations and returned debits and you represent the interface between client and debt collection company
  • You are juggling with numbers and always achieve the proper result in order to advise your customers in the best possible way
  • You will participate in additional projects, optimize processes and take care of general commercial activities


  • You have completed a commercial apprenticeship, ideally as a bank clerk, office clerk or equivalent
  • You have an affinity for numbers and like to communicate with your customers by phone or e-mail in German, ideally also in English
  • With your empathic and solution-oriented nature, you are also able to deal with challenging customers
  • You have a strong hands-on mentality and keep a cool head even in high workload situations
  • You have already had experience with ticket systems and the handling of the MS Office package is no hassle for you


  • An attractive workplace in the heart of Hamburg and flexible solutions for mobile working
  • An own fitness studio that can be used free of charge, including a personal trainer and a health coach for all colleagues
  • Our own CashBack sports programme "MySports", which we use to subsidize your sports activities
  • High level of personal responsibility, quick assumption of responsibility and leads who communicate with you at eye level
  • Supply of drinks, fresh fruit and snacks
  • An attractive BAV subsidy and HVV benefits
  • Flat hierarchies and a motivated and dynamic team


As Sport Alliance, we make it easier for people to access sport by digitalizing the fitness industry. As the market leader in Germany, we rely on the state-of-the-art technologies and methods to create a cloud-based platform that can map all relevant business processes from independent gyms to international chains.
Building on this, we have created a unique ecosystem of innovative products and services in the areas of fintech, e-commerce and lead generation.
The Sport Alliance group consists of Magicline, Finion, MySports, and Pay Due and we’re not done yet. Our offices in Hamburg and Cracow are located in the heart of the city centre. Around 200 colleagues are working on new ideas and solutions to lead the industry into the future.


Then become a part of our team and apply now online. If you have any questions, then feel free to get in touch with Sarah Leers (040/429 324 232). You can also send a mail to:

Due to recent events: In order to protect you and us, our job interviews in the first step are currently only conducted by phone or video phone.  We are also there for you in these special times and look forward to getting to know you.