Customer Success Manager Financial Services (m/f/d) with focus on telephony

Do you want to make a difference in the FitTech industry as part of an agile and fast-moving team? How about a mentality that values your opinions and ideas? You like to be the first contact by phone for our clients, act in a service-oriented manner, and have an easy-going personality by nature? Then you've come to the right place.


  • Handle all incoming calls from our clients at Finion Capital and always be the right contact person in case of queries
  • Handle customer inquiries by phone as well as return debit notes and act as the interface between the client and our debt collection company Finion FairPay.
  • With your understanding of numbers you always come to the right result to advise and support our clients in the best possible way
  • Take over additional projects, optimize processes and take care of the day-to-day business

What you bring to the table

  • A completed vocational training and initial experience in customer communication via telephone
  • Enjoyment of telephone customer contact and problem solving
  • Preferably first experience with ticket systems and confident handling of the MS Office package
  • Hands on mentality: always keep an overview and a cool head even in situations with a high workload
  • Customer orientation, strong communication skills and affinity for numbers


  • An attractive workplace in our offices in Germany or 100% remote work possible
  • No shift work or weekend work, no outbound telephony or sales on the phone
  • Our own fitness studio that can be used free of charge, including a personal trainer and a physiotherapist for all colleagues in our office in Hamburg
  • Our own CashBack sports programme "MySports", which we use to subsidize your sports activities
  • High level of personal responsibility, quick assumption of responsibility and leads who communicate with you at eye level
  • Supply of drinks, fresh fruit and snacks
  • Subsidized public transport
  • Flat hierarchies and a motivated and dynamic team

Who we are

As Sport Alliance, we make it easier for people to access sport by digitalizing the fitness industry. As the market leader in Germany, we rely on the state-of-the-art technologies and methods to create a cloud-based platform that can map all relevant business processes from independent gyms to international chains. Building on this, we have created a unique ecosystem of innovative products and services in the areas of fintech, e-commerce and lead generation.
The Sport Alliance group consists of
 Magicline, MySports,, Finion Capital & Finion FairPay and we’re not done yet. More than 300 colleagues are working on new ideas and solutions to lead the industry into the future at our Offices in Mainz, Eisenstadt, Kraków, Hamburg, Krefeld and Cologne. But Sport Alliance is at home everywhere. With our flexible workplace design, we are conquering the whole world.

sounds good?

Then become a part of our team and apply now online. If you have any questions, then feel free to send a mail to:

Due to recent events: In order to protect you and us, our job interviews in the first step are currently only conducted by phone or video phone.  We are also there for you in these special times and look forward to getting to know you.

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