Customer Success manager financial services (M/F/D)

Do you want to make a difference in the FitTech industry as part of an agile and fast-moving team? How about a mentality that values your opinions and ideas? You're the right person to talk to when it comes to complaints and processing chargebacks, act in a service-oriented manner, and have an easy-going personality by nature? Then you've come to the right place.

your position in our team

  • Be the right contact person for our customers when it comes to the entire processing of payment transactions
  • Handle complaints and returned debit notes and act as the interface between the customer and the collection company
  • Juggle with numbers and come up with the right result in order to advise our customers in the best possible way
  • Take on additional projects, optimize processes and take care of all commercial activities

what you bring to the table

  • A completed commercial apprenticeship, ideally as a bank clerk, office clerk or equivalent
  • Affinity for numbers and experience in customer communication via telephone or e-mail in German and English
  • First experiences with ticket systems and handling the MS Office package
  • Handson mentality: Keep an overview and a cool head, even in situations with a high workload
  • Teamwork, customer orientation and conscientiousness

your benefits in our company

  • An attractive workplace in the heart of Hamburg an flexible arrangement of working time and location possible
  • Our own fitness studio that can be used free of charge, including a personal trainer for all colleagues
  • Our own CashBack sports program "MySports", which we use to subsidize your sports activities
  • High level of personal responsibility, quick assumption of responsibility and leads who communicate with you at eye level
  • Supply of drinks, fresh fruit and snacks
  • An attractive BAV subsidy and HVV benefits
  • Flat hierarchies and a motivated and dynamic team

who we are

As Sport Alliance, we make it easier for people to access sport by digitalizing the fitness industry. As the market leader in Germany, we rely on the state-of-the-art technologies and methods to create a cloud-based platform that can map all relevant business processes from independent gyms to international chains.
Building on this, we have created a unique ecosystem of innovative products and services in the areas of fintech, e-commerce and lead generation.
The Sport Alliance group consists of and Pay Due and we’re not done yet. Our offices in Hamburg and Cracow are located in the heart of the city centre. Around 200 colleagues are working on new ideas and solutions to lead the industry into the future.

sounds good?

Then become a part of our team and apply now online. If you have any questions, then feel free to send a mail to:

Due to recent events: In order to protect you and us, our job interviews in the first step are currently only conducted by phone or video phone.  We are also there for you in these special times and look forward to getting to know you.

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