Customer Success Manager Global (m/f/D)

Do you like to make a change in the FitTech industry with an agile and fast moving team? How about a mentality that values your opinions and ideas? If you want to initiate an excellent experience of success for our clients in Spain, then you are exactly right with us. Be a part of the digital transformation of the fitness industry. 


  • Initiate a customer success experience for our global clients
  • Support and consulting of our clients in an international context with complex inquiries and problems concerning our software product via a range of communication tools
  • Interface function between different departments and our clients in the target country and ensure smooth communication as well as problem solving
  • Studio hardware integration
  • Independent processing of 1st and 2nd level support tickets

What you bring to the table

  • At least 2 years of experience in client support in a global context
  • IT affinity and interest in digital processes and software
  • Service-oriented approach, excellent communication skills, in English, German and at least one other foreign language, combined with intercultural competence
  • Meticulous work ethic and the ability to keep your sense of humor and a cool head in hectic times
  • Ideally knowledge of the fitness industry


  • An attractive workplace in the heart of Hamburg or remote work
  • An own fitness studio that can be used free of charge, including a personal trainer and a health coach for all colleagues
  • Our own CashBack sports programme "MySports", which we use to subsidize your sports activities
  • High level of personal responsibility, quick assumption of responsibility and leads who communicate with you at eye level
  • Supply of drinks, fresh fruit and snacks
  • An attractive BAV subsidy and HVV benefits
  • Flat hierarchies and a motivated and dynamic team

Who we are

As Sport Alliance, we make it easier for people to access sport by digitalizing the fitness industry. As the market leader in Germany, we rely on the state-of-the-art technologies and methods to create a cloud-based platform that can map all relevant business processes from independent gyms to international chains.
Building on this, we have created a unique ecosystem of innovative products and services in the areas of fintech, e-commerce and lead generation.
The Sport Alliance group consists of Magicline, Finion, and Pay Due and we’re not done yet. Our offices in Hamburg and Cracow are located in the heart of the city centre. Around 200 colleagues are working on new ideas and solutions to lead the industry into the future.

Sounds good?

Then become a part of our team and apply now online. If you have any questions, then feel free to send a mail to:

Important: We would like to point out that we can only consider applications from candidates from UTC +/- 3 hours time zones.
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