customer success manager CRM-Software (m/f/D)

Your position in our team

  • You will support and advise our customers with complex inquiries and problems concerning our software product via screen sharing tools and other communication tools 
  • You will be the interface between different departments and our customers, ensuring smooth communication and problem solving
  • You independently process 1st and 2nd level support tickets and you act solution-oriented
  • You conduct customer training on our software
  • The integration of studio hardware also belongs to your area of responsibility after an appropriate training period
  • You will assume your own projects and responsibilities in special subject areas

Who you are

  • Ideally you have experience in the fitness market/studio management
  • In any case, you are IT-affine and interested in digital processes and software
  • You like to communicate and are confident with the appropriate communication channels (phone, chat, mail, TeamViewer etc.)
  • You have a high customer and service orientation and enjoy sales
  • You are organized, structured and have a high level of self-motivation
  • You have enthusiasm and an interest in developing yourself
  • You are confident with MS Office, especially with Excel
  • Additional foreign languages are a nice-to-have (French, Spanish, English)

Your benefits in our company

  • An attractive workplace in the heart of Hamburg
  • High level of individual responsibility, quick assumption of responsibility
  • Our own gym, that you can use free of charge, including a Personal Trainer for all employees
  • Our own CashBack Sports Program "MySports"
  • Supply of drinks, fresh fruit and snacks
  • Company pension scheme
  • Flat hierarchies and a motivated, dynamic team

who we are

As Sport Alliance, we make it easier for people to access sport by digitalizing the fitness industry. As the market leader in Germany, we rely on the state-of-the-art technologies and methods to create a cloud-based platform that can map all relevant business processes from independent gyms to international chains.
Building on this, we have created a unique ecosystem of innovative products and services in the areas of fintech, e-commerce and lead generation.
The Sport Alliance group consists of Magicline, Finion, MySports, and Pay Due and we’re not done yet. Our offices in Hamburg and Cracow are located in the heart of the city centre. Around 135 colleagues are working on new ideas and solutions to lead the industry into the future.

sounds good? 

Then become a part of our team and apply now online. If you have any questions, then feel free to get in touch with Sarah Leers (040/42 93 24 232) or Sabine Zienczyk (040/42 93 24 231). You can also send a mail to:

Due to recent events: In order to protect you and us, our job interviews in the first step are currently only conducted by phone or video phone.  We are also there for you in these special times and look forward to getting to know you.