customer success manager Software (m/f/t)


We want to develop the best software for our clients. We are pragmatic, agile, fast and always have the client benefit in mind. Our focus is on client needs - we listen to our clients and solve their problems. 
You are familiar with the processes in a gym, already have experience in customer care and love to solve your clients' problems, no matter if by phone, chat, mail or remote? Then you are exactly right here.

Your position in our team

  • You take responsibility and guarantee the best possible customer success by getting to the core of the client's problems and solving them as independently as possible
  • You will advise our clients on complex handling requests concerning our software via telephone, screen-sharing tools, chat and e-mail 
  • You are the interface between our clients and the internal departments such as product development, sales etc. and ensure that communication and problem solving is smooth
  • You play a key role in building the relationship with our clients as part of the technical service team 
  • You independently deal with 1st and 2nd level support tickets and act solution-oriented

Who you are

  • You already have experience in the holistic support of clients or members and are familiar with the processes in the fitness studio and/or studio management
  • In any case, you can be passionate about the IT industry and appreciate the possibilities of digital transformations
  • You are a great listener and with your quick comprehension you can quickly identify and solve problems of the clients
  • Your friendly nature and high level of client orientation ensure a positive customer experience and you are not afraid of technical topics or can understand technical connections
  • Ideally, you already have knowledge in B2B client care, are always client-oriented, are communicative (in German and preferably also in English) and enjoy organizing your own todos

Your benefits in our company

  • An attractive workplace in the heart of Hamburg and flexible solutions for mobile working
  • An own fitness studio that can be used free of charge, including a personal trainer and a health coach for all colleagues
  • Our own CashBack sports programme "MySports", which we use to subsidize your sports activities
  • High level of personal responsibility, quick assumption of responsibility and leads who communicate with you at eye level
  • Supply of drinks, fresh fruit and snacks
  • An attractive BAV subsidy and HVV benefits
  • Flat hierarchies and a motivated and dynamic team

who we are

As Sport Alliance, we make it easier for people to access sport by digitalizing the fitness industry. As the market leader in Germany, we rely on the state-of-the-art technologies and methods to create a cloud-based platform that can map all relevant business processes from independent gyms to international chains.
Building on this, we have created a unique ecosystem of innovative products and services in the areas of fintech, e-commerce and lead generation.
The Sport Alliance group consists of Magicline, Finion, MySports, bedarf.de and Pay Due and we’re not done yet. Our offices in Hamburg and Cracow are located in the heart of the city centre. Around 200 colleagues are working on new ideas and solutions to lead the industry into the future.

sounds good? 

Then become a part of our team and apply now online. If you have any questions, then feel free to get in touch with Sarah Leers (040/42 93 24 232). You can also send a mail to: jobs@sportalliance.com.

Due to recent events: In order to protect you and us, our job interviews in the first step are currently only conducted by phone or video phone.  We are also there for you in these special times and look forward to getting to know you.