Customer Success Manager E-Commerce (m/f/t)

Your position in our team

  • You will be responsible for telephone client support and advice (order acceptance and processing), both inbound and outbound
  • You are responsible for complaint management and are the interface between different departments and our clients
  • You will research the causes and ensure smooth communication and troubleshooting
  • You process incoming e-mails and take over general administrative tasks

Who you are

  • You have at least 1 year of professional experience in the field of customer service, wholesale and foreign trade or logistics
  • It would be nice if you also have a successfully completed training in logistics, purchasing, wholesale or office management
  • You are client- and service-oriented, always friendly and patient and like to communicate with clients, whether in writing or orally, in German and and preferably also in English
  • At best, you already have experience with shopsystem tools such as shopware, CRM tools such as Salesforce and/or communication tools such as 3CX or ZenDesk

Your benefits in our company

  • An attractive workplace in the heart of Hamburg and flexible solutions for mobile working
  • An own fitness studio that can be used free of charge, including a personal trainer and a health coach for all colleagues
  • Our own CashBack sports programme "MySports", which we use to subsidize your sports activities
  • High level of personal responsibility, quick assumption of responsibility and leads who communicate with you at eye level
  • Supply of drinks, fresh fruit and snacks
  • An attractive BAV subsidy and HVV benefits
  • Flat hierarchies and a motivated and dynamic team

who we are

As Sport Alliance, we make it easier for people to access sport by digitalizing the fitness industry. As the market leader in Germany, we rely on the state-of-the-art technologies and methods to create a cloud-based platform that can map all relevant business processes from independent gyms to international chains.
Building on this, we have created a unique ecosystem of innovative products and services in the areas of fintech, e-commerce and lead generation.
The Sport Alliance group consists of Magicline, Finion, MySports, and Pay Due and we’re not done yet. Our offices in Hamburg and Cracow are located in the heart of the city centre. Around 200 colleagues are working on new ideas and solutions to lead the industry into the future.

sounds good?

Then become a part of our team and apply now online. If you have any questions, then feel free to get in touch with Sarah Leers (040/429 324 232). You can also send a mail to:

Due to recent events: In order to protect you and us, our job interviews in the first step are currently only conducted by phone or video phone.  We are also there for you in these special times and look forward to getting to know you.

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