Key Account Manager Customer Success (m/f/d)

Do you like to make a change in the FitTech industry with an agile and fast moving team? How about a mentality that values your opinions and ideas? You want to put the needs of our key accounts in the foreground, you have experiences in the customer success of key accounts and ideally you know the processes in a fitness studio, then you are exactly right with us. Be a part of the digital transformation of the fitness industry.

Your position in our team

  • Advise our key accounts in complex requests regarding our studio management software in order to use it as efficiently as possible
  • Support our key accounts in the implementation and realization of digital processes in the gyms of our key accounts
  • Coordinate and implement data transfers from existing systems
    Interface function between clients and our internal departments (e.g. Product Management and Development)
  • Contribute to the creation and continuous optimization of the customer success processes of our key accounts

what you bring to the table

  • At least 5 years of experience in the holistic management of key accounts and you are familiar with the processes in a gym and/or gym management
  • Basic technical understanding of software and enthusiasm for IT processes
  • Excellent communication skills, in German and English, and confident handling of the corresponding channels (phone, chat, mail, TeamViewer, etc.)
  • Strong client and service orientation and ability to work independently to create an outstanding customer experience
  • Enthusiasm, great interest in further development, desire to try out new things and break new ground

your benefits in our company

  • An attractive workplace in the heart of Hamburg an flexible arrangement of working time and location possible
  • Our own fitness studio that can be used free of charge, including a personal trainer for all colleagues
  • Our own CashBack sports programme "MySports", which we use to subsidize your sports activities
  • High level of personal responsibility, quick assumption of responsibility and leads who communicate with you at eye level
  • Supply of drinks, fresh fruit and snacks
  • An attractive BAV subsidy and HVV benefits
  • Flat hierarchies and a motivated and dynamic team

who we are

As Sport Alliance, we make it easier for people to access sport by digitalizing the fitness industry. As the market leader in Germany, we rely on the state-of-the-art technologies and methods to create a cloud-based platform that can map all relevant business processes from independent gyms to international chains.
Building on this, we have created a unique ecosystem of innovative products and services in the areas of fintech, e-commerce and lead generation.
The Sport Alliance group consists of and Pay Due and we’re not done yet. Our offices in Hamburg and Cracow are located in the heart of the city centre. Around 200 colleagues are working on new ideas and solutions to lead the industry into the future.

sounds good?

Then become a part of our team and apply now online. If you have any questions, then feel free to send a mail to:

Due to recent events: In order to protect you and us, our job interviews in the first step are currently only conducted by phone or video phone.  We are also there for you in these special times and look forward to getting to know you.

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