Key Account  Service Manager (m/F/D)

Your position in our team

  • You help our new customers love our software and set it up perfectly as part of the software migration process
  • You control all related measures, such as the coordination and implementation of data migration, from existing systems
  • You support and advise our key account clients on all user questions regarding our studio management software. (Magicline 2.0)
  • You advise on the implementation and application of digital processes in our client’s gyms (both on site and via screen sharing)
  • During the changeover phase you are the interface between the clients and our internal departments (e.g. Product Management and Development)
  • You take over simple integration of studio hardware such as access barriers, locking systems or reader devices in Magicline 2.0

You bring this with you

  • You love your clients and already have experience in customer service/support, ideally with a technical background (e.g. software user support or IT helpdesk)
  • You may even have some experience in the fitness industry/studio management
  • In any case, you are IT-savvy and interested in digital processes and software
  • You like to communicate and you are secure with the relevant channels (telephone, chat, mail, TeamViewer etc.)
  • You are very customer and service oriented as well as enjoy sales
  • You are organized, structured and self-motivated
  • You have the enthusiasm and interest to develop yourself further
  • You are ready to pack your suitcases (readiness to travel in the DACH region)
  • You are secure with MS Office, particularly with Excel
  • Additional foreign languages are a bonus, but not critical (e.g. French, Spanish, English)

Your benefits in our company

  • An attractive workplace in the heart of Hamburg
  • High level of individual responsibility, quick assumption of responsibility
  • Our own gym, that you can use free of charge, including a Personal Trainer for all employees
  • Our own CashBack Sports Program "MySports"
  • Supply of drinks, fresh fruit and snacks
  • Company pension scheme
  • Flat hierarchies and a motivated, dynamic team

who we are

As Sport Alliance, we make it easier for people to access sport by digitalizing the fitness industry. As the market leader in Germany, we rely on the state-of-the-art technologies and methods to create a cloud-based platform that can map all relevant business processes from independent gyms to international chains.
Building on this, we have created a unique ecosystem of innovative products and services in the areas of fintech, e-commerce and lead generation.
The Sport Alliance group consists of Magicline, Finion, MySports, and Pay Due and we’re not done yet. Our offices in Hamburg and Cracow are located in the heart of the city centre. Around 135 colleagues are working on new ideas and solutions to lead the industry into the future.

sounds good?

Then become a part of our team and apply now online. If you have any questions, then feel free to get in touch with Sarah Leers (040/429 324 232) or Sabine Zienczyk (040/42 93 24 231). You can also send a mail to:

Due to recent events: In order to protect you and us, our job interviews in the first step are currently only conducted by phone or video phone.  We are also there for you in these special times and look forward to getting to know you.