Lead Technical Customer Success (m/f/D)


Do you like to make a change in the FitTech industry with an agile and fast moving team? How about a mentality that values your opinions and ideas? If you feel like leading the development of our Technical Customer Success team and want to work with your team to find the best solutions for our clients, then you are exactly right with us. Be a part of the digital transformation of the fitness industry.

Your position in our team

  • Ownership of the Technical Customer Success to ensure our clients' success with our software and connected hardware
  • Lead and develop your team with a focus on technical Customer Success, including ongoing trainings and knowledge sharing
  • Build and maintain IT structures and processes in Customer Success, e.g. through lean and scalable workflows and communication flows, internally and externally
  • Act as a role model for excellent Technical Customer Success to ensure high quality and technical performance
  • Hands-on: commissioning and maintenance of IT systems (mainly electronic control systems)

What you bring to the table

  • At least 5 years of Technical Customer Success experiences in software development or hardware and technical understanding of IT systems interactions
  • At least 3 years of experience in people leadership, project management and strategy development
  • Knowhow in consulting for the implementation of new systems and/or system extensions
  • The commitment to ensure the success of our clients based on pragmatism, an agile mindset, an efficient way of working and a very high quality approach
  • Analytical thinking, decisiveness, client orientation and communication skills (in German as well as in English)

YOUR BENEFITS IN OUR COMPANY

  • An attractive workplace in the heart of Hamburg and flexible solutions for mobile working
  • An own fitness studio that can be used free of charge, including a personal trainer and a health coach for all colleagues
  • Our own CashBack sports programme "MySports", which we use to subsidize your sports activities
  • High level of personal responsibility, quick assumption of responsibility and leads who communicate with you at eye level
  • Supply of drinks, fresh fruit and snacks
  • An attractive BAV subsidy and HVV benefits
  • Flat hierarchies and a motivated and dynamic team

WHO WE ARE 

As Sport Alliance, we make it easier for people to access sport by digitalizing the fitness industry. As the market leader in Germany, we rely on the state-of-the-art technologies and methods to create a cloud-based platform that can map all relevant business processes from independent gyms to international chains.
Building on this, we have created a unique ecosystem of innovative products and services in the areas of fintech, e-commerce and lead generation.
The Sport Alliance group consists of Magicline, Finion, MySports, bedarf.de and Pay Due. and we’re not done yet. Our offices in Hamburg and Cracow are located in the heart of the city centre. Around 200 colleagues are working on new ideas and solutions to lead the industry into the future.

SOUNDS GOOD?

Then become a part of our team and apply now online. If you have any questions, then feel free to send a mail to: jobs@sportalliance.com.

Important: We would like to point out that we can only consider applications from candidates from UTC +/- 3 hours time zones.

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