Customer Success Manager Order Processing (m/f/D)

Do you like to make a change in the FitTech industry with an agile and fast moving team? How about a mentality that values your opinions and ideas? If you want to ensure that gyms continue to be stocked with the goods they need and you want to have a direct line to clients, then you are exactly right with us. Be a part of the digital transformation of the fitness industry. 


  • Inbound telephone client support (order acceptance and processing)
  • Communication interface between sales, logistics, purchasing, accounting & client
  • Process incoming e-mails, take over general administrative tasks and support accounting activities
  • Complaint management and root cause analysis
  • Dispatch of goods and shop system maintenance


  • Completed commercial apprenticeship, ideally in wholesale or in dialog marketing
  • At least 1 year of professional experience in the field of order processing
  • Ability to work in a team, client orientation, organizational talent and communication skills (in German as well as in English)
  • Empathic nature and solution-oriented approach, keeping a cool head even in stressful situations
  • Confident handling of store systems, e.g. Shopware, sales tools, e.g. Salesforce, communication tools/ticket systems, e.g. Zendesk or 3CX and the Google Suite/MS Office package


  • An attractive workplace in the heart of Hamburg or mobile working
  • An own fitness studio that can be used free of charge, including a personal trainer and a health coach for all colleagues
  • Our own CashBack sports programme "MySports", which we use to subsidize your sports activities
  • High level of personal responsibility, quick assumption of responsibility and leads who communicate with you at eye level
  • Supply of drinks, fresh fruit and snacks
  • An attractive BAV subsidy and HVV benefits
  • Flat hierarchies and a motivated and dynamic team


As Sport Alliance, we make it easier for people to access sport by digitalizing the fitness industry. As the market leader in Germany, we rely on the state-of-the-art technologies and methods to create a cloud-based platform that can map all relevant business processes from independent gyms to international chains.
Building on this, we have created a unique ecosystem of innovative products and services in the areas of fintech, e-commerce and lead generation.
The Sport Alliance group consists of Magicline, Finion, and Pay Due and we’re not done yet. Our offices in Hamburg and Cracow are located in the heart of the city centre. Around 200 colleagues are working on new ideas and solutions to lead the industry into the future.


Then become a part of our team and apply now online. If you have any questions, then feel free to send a mail to:

Due to recent events: In order to protect you and us, our job interviews in the first step are currently only conducted by phone or video phone.  We are also there for you in these special times and look forward to getting to know you.

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