Customer Success manager financial services (M/F/D) Remote


Do you want to make a difference in the FitTech industry as part of an agile and fast-moving team? How about a mentality that values your opinions and ideas? You're the right person to talk to when it comes to complaints and processing chargebacks, act in a service-oriented manner, and have an easy-going personality by nature? Then you've come to the right place.

your position in our team

  • Be the right contact person for our customers when it comes to the entire processing of payment transactions
  • Handle complaints and returned debit notes and act as the interface between the customer and the collection company
  • Juggle with numbers and come up with the right result in order to advise our customers in the best possible way
  • Take on additional projects, optimize processes and take care of all commercial activities

what you bring to the table

  • A completed commercial apprenticeship, ideally as a bank clerk, office clerk or equivalent
  • Affinity for numbers and experience in customer communication via telephone or e-mail in German and English
  • First experiences with ticket systems and handling the MS Office package
  • Handson mentality: Keep an overview and a cool head, even in situations with a high workload
  • Teamwork, customer orientation and conscientiousness

your benefits in our company

  • An attractive workplace in our offices in Germany or full remote work possible
  • Our own CashBack sports program "MySports", which we use to subsidize your sports activities
  • Colleagues who enjoy their work, complete transparency and plenty of freedom for your ideas
  • High level of personal responsibility, quick assumption of responsibility and leads who communicate with you at eye level 
  • Flat hierarchies and a motivated and dynamic team

who we are

As Sport Alliance, we make it easier for people to access sport by digitalizing the fitness industry. As the market leader in Germany, we rely on the state-of-the-art technologies and methods to create a cloud-based platform that can map all relevant business processes from independent gyms to international chains.
Building on this, we have created a unique ecosystem of innovative products and services in the areas of fintech, e-commerce and lead generation.
The Sport Alliance group consists of MagiclineMySportsbedarf.de, Finion Capital & Finion FairPay and we’re not done yet. More than 300 colleagues are working on new ideas and solutions to lead the industry into the future at our Offices in Mainz, Eisenstadt, Kraków, Hamburg, Krefeld and Cologne. But Sport Alliance is at home everywhere. With our flexible workplace design, we are conquering the whole world.

sounds good?

Then become a part of our team and apply now online. If you have any questions, then feel free to send a mail to:  jobs@sportalliance.com.

Due to recent events: In order to protect you and us, our job interviews in the first step are currently only conducted by phone or video phone.  We are also there for you in these special times and look forward to getting to know you.


You haven't found the right position for you yet? Here you can find more job offers.