Teamlead Customer Success (m/f/d)

Do you like to make a change in the FitTech industry with an agile and fast moving team? How about a mentality that values your opinions and ideas? Are you enthusiastic about financial services and payment technologies and do you want to be responsible for your own team? Be a part of the digital transformation of the fitness industry.

Your position in our team

  • Take responsibility for your own team and ensure that the set goals are achieved
  • Communicate the company's goals and strategies to your employees and ensure clearly defined workflows and processes.
  • Be responsible for the optimal use of available resources and, if necessary, support your team yourself
  • Lead, coach and motivate your employees and identify development potentials
  • Manage our members' data and associated direct debit runs

What you bring to the table

  • A commercial apprenticeship with insurance companies, banks, or in receivables management or in the financial sector
  • At least 5 years of professional experience in customer service in the area of financial services/claims management
  • At least 3 years of management responsibility, ideally a completed leadership training
  • Ability to work in a team, high communication skills and a strong customer orientation
  • German language skills at C2 level and English language skills at B1 level

your benefits in our company

  • An attractive workplace in the heart of Hamburg and flexible arrangement of working time and location possible
  • Our own fitness studio that can be used free of charge, including a personal trainer and a physiotherapist for all colleagues
  • High level of personal responsibility, quick assumption of responsibility and leads who communicate with you at eye level
  • Our own CashBack sports program "MySports", which we use to subsidize your sports activities
  • Supply of drinks, fresh fruit and snacks
  • Subsidized public transport
  • Flat hierarchies and a motivated and dynamic team

Who we are

As Sport Alliance, we make it easier for people to access sport by digitalizing the fitness industry. As the market leader in Germany, we rely on the state-of-the-art technologies and methods to create a cloud-based platform that can map all relevant business processes from independent gyms to international chains.
Building on this, we have created a unique ecosystem of innovative products and services in the areas of fintech, e-commerce and lead generation.
The Sport Alliance group consists of, Finion Capital & Finion FairPay and we’re not done yet. More than 300 colleagues are working on new ideas and solutions to lead the industry into the future at our Offices in Mainz, Eisenstadt, Kraków, Hamburg, Krefeld and Cologne. But Sport Alliance is at home everywhere. With our flexible workplace design, we are conquering the whole world.

sounds good?

Then become a part of our team and apply now online. If you have any questions, then feel free to send a mail to:

Due to recent events: In order to protect you and us, our job interviews in the first step are currently only conducted by phone or video phone.  We are also there for you in these special times and look forward to getting to know you.

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