Technical customer success manager (m/f/t)

We want to develop the best software for our clients. We are pragmatic, agile, fast and always have the client benefit in mind. 
Are you passionate about hardware, electronics and devices? You successfully find bugs with Log Files and you are the type who solves problems on your own? Then you are exactly right here.

Your position in our team

  • You support and advise our clients with complex inquiries and problems concerning our software product via screen sharing tools and other communication tools 
  • You independently deal with 1st and 2nd level support tickets and act solution oriented
  • You will take over the commissioning and maintenance of gym IT systems (mainly electronic control systems) and master complex hardware installations and issues
  • You pinpoint the causes and elimate interferences and advise our clients how to proceed in case of interferences outside our sphere of activity 
  • You advise our customers on (new) systems and system expansions for new studio openings and take on your own projects and responsibilities in special areas

Who you are

  • Ideally, you have a technical education, e.g. as an IT specialist, information technology officer or IT systems electronics technician
  • You already have practical experience in handling and integrating hardware components and have a basic technical understanding of the interaction of IT systems and an interest in digital processes as well as hardware and software
  • Your skills include excellent communication skills and you are confident with the corresponding channels (telephone, chat, mail, TeamViewer etc.), ideally you speak English as well as German at a high level
  • You have a high client and service orientation and are organized, structured and highly self-motivated
  • You are enthusiastic, interested in further development, like to try out new things and try to solve problems in new ways

Your benefits in our company

  • An attractive workplace in the heart of Hamburg and flexible solutions for mobile working
  • An own fitness studio that can be used free of charge, including a personal trainer and a health coach for all colleagues
  • Our own CashBack sports programme "MySports", which we use to subsidize your sports activities
  • High level of personal responsibility, quick assumption of responsibility and leads who communicate with you at eye level
  • Supply of drinks, fresh fruit and snacks
  • An attractive BAV subsidy and HVV benefits
  • Flat hierarchies and a motivated and dynamic team

who we are

As Sport Alliance, we make it easier for people to access sport by digitalizing the fitness industry. As the market leader in Germany, we rely on the state-of-the-art technologies and methods to create a cloud-based platform that can map all relevant business processes from independent gyms to international chains.
Building on this, we have created a unique ecosystem of innovative products and services in the areas of fintech, e-commerce and lead generation.
The Sport Alliance group consists of Magicline, Finion, MySports, and Pay Due and we’re not done yet. Our offices in Hamburg and Cracow are located in the heart of the city centre. Around 200 colleagues are working on new ideas and solutions to lead the industry into the future.

sounds good?

Then become a part of our team and apply now online. If you have any questions, then feel free to get in touch with Sarah Leers (040/429 324 232). You can also send a mail to:

Due to recent events: In order to protect you and us, our job interviews in the first step are currently only conducted by phone or video phone.  We are also there for you in these special times and look forward to getting to know you.

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