Technical customer success manager (m/f/D)

Your position in our team

  • You support and advise our clients with complex inquiries and problems concerning our software product via screen sharing tools and other communication tools 
  • You will be the interface between various departments and our clients, ensuring efficient communication and solving problems
  • You independently deal with 1st and 2nd level support tickets and act solution oriented
  • You will take over the commissioning and maintenance of gym IT systems (mainly electronic control systems) and master complex hardware installations and issues
  • You pinpoint the causes and elimate interferences and advise our clients how to proceed in case of interferences outside our sphere of activity 
  • You will advise our clients on (new) systems and system expansions for new studio openings
  • You will take over your own projects and responsibilities in special departments.

Who you are

  • Ideally, you have a technical education, e.g. as an IT specialist, information technology officer or IT systems electronics technician
  • You already have practical experience in handling and integrating hardware components
  • You have a basic technical understanding of the interaction of IT systems and an interest in digital processes as well as hardware and software
  • Your skills include excellent communication skills and you are confident with the corresponding channels (telephone, chat, mail, TeamViewer etc.), ideally you speak English as well as German at a high level
  • You have a high customer and service orientation and enjoyment of sales
  • You are organized, structured and have a high level of self-motivation
  • You are enthusiastic, interested in further development, like to try out new things and try to solve problems in new ways

Your benefits in our company

  • An attractive workplace in the heart of Hamburg
  • High level of individual responsibility, quick assumption of responsibility
  • Our own gym, that you can use free of charge, including a Personal Trainer for all employees
  • Our own CashBack Sports Program "MySports"
  • Supply of drinks, fresh fruit and snacks
  • Company pension scheme
  • Flat hierarchies and a motivated, dynamic team

who we are

As Sport Alliance, we make it easier for people to access sport by digitalizing the fitness industry. As the market leader in Germany, we rely on the state-of-the-art technologies and methods to create a cloud-based platform that can map all relevant business processes from independent gyms to international chains.
Building on this, we have created a unique ecosystem of innovative products and services in the areas of fintech, e-commerce and lead generation.
The Sport Alliance group consists of Magicline, Finion, MySports, and Pay Due and we’re not done yet. Our offices in Hamburg and Cracow are located in the heart of the city centre. Around 135 colleagues are working on new ideas and solutions to lead the industry into the future.

sounds good?

Then become a part of our team and apply now online. If you have any questions, then feel free to get in touch with Sarah Leers (040/429 324 232) or Sabine Zienczyk (040/42 93 24 231). You can also send a mail to:

Due to recent events: In order to protect you and us, our job interviews in the first step are currently only conducted by phone or video phone.  We are also there for you in these special times and look forward to getting to know you.